Returns, Exchanges & Refund Policy

At PUPPET NX, we want you to be happy with every purchase. If an item is not right for you, you may request a return or exchange within 7 calendar days from the date of delivery, subject to the conditions below.

1. Return eligibility

To be eligible for a return or exchange, the product must be:

• Unused, unworn and unwashed;
• Free from stains, odour, damage or alteration;
• Returned with all original tags, labels and packaging; and
• Accompanied by the order number or other valid proof of purchase.

We reserve the right to decline a return if the product does not meet these conditions after inspection.

2. How to request a return or exchange

1. Email puppetnx1986@gmail.com or call +91 98259 85840 within 7 calendar days of delivery.
2. Provide your order number, the item you wish to return or exchange, and the reason for the request.
3. For a damaged, defective, missing or incorrect item, include clear photographs of the product and outer packaging. We may request additional information to verify the issue.
4. Wait for return approval and instructions before sending the product. Items sent without prior approval may be delayed or refused.

3. Size, colour and preference-based returns

Returns or exchanges requested because of size, fit, colour preference or a change of mind are accepted when the product meets the eligibility conditions above.

• Original shipping and COD charges are non-refundable.
• Return courier charges are the customer’s responsibility.
• If PUPPET-NX arranges reverse pickup, the applicable charge will be communicated before pickup and deducted from the refund.
• If the original order qualified for free shipping, no original shipping charge will be added later. Only the applicable return-pickup charge may be deducted.

4. Exchanges

Size or colour exchanges are subject to stock availability and are normally allowed once per item.

Any price difference must be paid before the replacement is dispatched. If the requested replacement is unavailable, you may choose another available product or receive a refund of the eligible product amount.

5. Damaged, defective, missing or incorrect items

Please contact us as soon as possible, preferably within 48 hours of delivery, if your order arrives damaged, defective, incomplete or different from what you ordered.

Once the issue is verified, PUPPET-NX will arrange return pickup at no additional cost and offer a replacement or full refund of the affected item, including any shipping or COD charge specifically paid for that item.

If reverse pickup is unavailable at your location, we will provide self-shipping instructions and reimburse the approved reasonable courier cost against a valid receipt.

6. Non-returnable items

The following items cannot be returned or exchanged:

• Products that have been worn, washed, altered, damaged or soiled;
• Products without their original tags, labels or packaging;
• Custom-made, personalised, embroidered or altered products;
• Socks and other hygiene-sensitive products after their seal or packaging has been opened or the product has been tried on;
• Clearance or final-sale products when clearly marked as non-returnable on the product page before purchase; and
• Gift cards, if offered.

These exclusions do not apply when an item is damaged, defective, missing or incorrectly supplied.

7. Return inspection and refunds

Returned products are normally inspected within two business days after they reach us. If the return is approved, the refund will be initiated within seven business days.

• Prepaid orders will be refunded to the original payment method.
• COD orders will be refunded by bank transfer or UPI after the customer provides accurate payment details through an authorised support channel.
• Banks and payment providers may take an additional 5–10 business days to reflect the amount after the refund has been initiated.

PUPPET NX is not responsible for delays caused by a bank or payment provider after the refund has been successfully initiated.

8. Order cancellations

An order may be cancelled without a cancellation charge before it is dispatched. To request cancellation, contact us immediately with your order number.

Once an order has been handed over to the courier, it cannot be cancelled, but it may be returned after delivery under this policy.

If PUPPET-NX cancels an order, all amounts paid for the cancelled items, including applicable shipping and COD charges, will be refunded.

9. Bulk, institutional and customised orders

Bulk school orders, institutional orders, customised products and embroidered orders may have separate return and cancellation terms.

The terms confirmed in the applicable quotation, invoice or written order agreement will apply.

10. Return address

Please do not send a product without receiving return approval. Once approved, returns may be sent to:

PINK CHOICE FASHION CREATOR (PUPPET NX)
Shop No. 82, 1st Floor, Sahajanand Shopping Center,
Opp. Rajasthan High School, Near Swaminarayan Mandir,
Shahibaugh, Ahmedabad, Gujarat – 380004, India

11. Customer support redressal

Customer Support

Email: puppetnx1986@gmail.com
Phone: +91 98259 85840
Hours: Monday–Saturday, 10:00 AM–7:00 PM IST

Address: Shop No. 82, 1st Floor, Sahajanand Shopping Center, Opp. Rajasthan High School, Near Swaminarayan Mandir, Shahibaugh, Ahmedabad, Gujarat – 380004, India.

Consumer complaints will be acknowledged within 48 hours and addressed within one month from the date of receipt.

12. Policy updates and consumer rights

PUPPET NX may update this policy from time to time. The policy displayed on the website on the date of purchase will apply to that order.

Nothing in this policy limits any rights available to consumers under applicable law.