Privacy Policy

Pink Choice Fashion Creator, trading as Puppet NX (“Puppet NX”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit https://puppetnx.com, create an account, place an order, subscribe to our newsletter, contact us or submit a school, wholesale or bulk-order enquiry.

1. Information We Collect

Depending on how you interact with Puppet NX, we may collect the following information:

Information You Provide

  • Name
  • Email address
  • Telephone or mobile number
  • Billing and delivery address
  • Account and login information
  • Products ordered, sizes, quantities and order preferences
  • School, retailer, wholesale or bulk-order enquiry details
  • Information included in customer-service messages, forms or feedback
  • Newsletter and marketing preferences
  • Information required to process returns, exchanges or refunds

Please do not submit personal information about a child unless it is necessary for a legitimate school or uniform enquiry and you are the child’s parent, lawful guardian or otherwise authorised to provide it.

Order and Transaction Information

When you place an order, we collect information such as:

  • Products purchased
  • Order amount
  • Payment status
  • Order, delivery, return and refund history
  • Discounts or promotional codes used
  • Shipping and fulfilment information

Payments are processed through authorised payment gateways, banks and Shopify-supported payment providers. Puppet NX does not directly store complete credit or debit card numbers, CVV details or online banking passwords.

Device and Website-Usage Information

When you browse our website, we and our service providers may automatically collect:

  • IP address
  • Device and browser type
  • Operating system
  • Cookie and device identifiers
  • Pages and products viewed
  • Search queries
  • Products added to the cart
  • Referring website or link
  • Date, time and duration of website visits
  • Website interactions and error information

2. How We Collect Information

We collect personal information:

  • Directly from you when you create an account, place an order or submit a form
  • When you contact us by email, telephone, WhatsApp or another communication channel
  • When you subscribe to promotional communications
  • Automatically through cookies and similar technologies
  • From Shopify, payment processors, delivery partners and other service providers involved in completing your order
  • From schools, retailers or business representatives submitting authorised bulk or wholesale enquiries

3. How We Use Your Information

We may use personal information to:

  • Create and manage customer accounts
  • Process and fulfil orders
  • Process payments, refunds, returns and exchanges
  • Arrange shipping and delivery
  • Provide order updates and customer support
  • Respond to product, sizing, school, wholesale and bulk-order enquiries
  • Maintain invoices and transaction records
  • Prevent fraud, misuse and unauthorised transactions
  • Protect our website, customers and business
  • Improve our products, services and website experience
  • Understand how visitors use our website
  • Personalise relevant website content
  • Send promotional emails, offers or product updates where you have agreed to receive them
  • Comply with tax, accounting, consumer-protection and other legal requirements
  • Establish, exercise or defend legal claims

We will not use personal information for a purpose that is unrelated to the purpose for which it was collected unless permitted by law or after obtaining appropriate consent.

4. Consent and Marketing Communications

Where consent is required, we will request it through a clear affirmative action.

Order-related messages—including confirmations, invoices, delivery updates, return information and important service notices—are transactional communications and may be sent when necessary to complete your order.

Marketing communications are optional. You can unsubscribe at any time by:

  • Selecting the unsubscribe link in a promotional email
  • Changing your available account or communication preferences
  • Emailing puppetnx1986@gmail.com

Withdrawing marketing consent will not affect order-related or legally required communications.

5. How We Share Information

We may share personal information with trusted parties where necessary to operate our store and provide requested services, including:

  • Shopify, which hosts and powers our online store
  • Payment gateways, banks and payment-processing providers
  • Courier, shipping, logistics and fulfilment providers
  • Email, SMS, WhatsApp and customer-support providers
  • Website hosting, security and fraud-prevention providers
  • Analytics and advertising providers, where enabled and permitted
  • Accountants, auditors, legal advisers and other professional advisers
  • Government, regulatory, law-enforcement or judicial authorities where legally required

These parties may process information only for relevant services, their independent lawful purposes or as otherwise permitted by applicable law.

We do not sell personal information for monetary consideration.

6. Shopify

Our online store is hosted on Shopify. Shopify processes certain customer, device, browsing and transaction information to provide its e-commerce, checkout, security and related services.

Shopify may process information in India and other countries where it or its service providers operate. You can learn more through the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

7. Cookies and Similar Technologies

Cookies are small files stored on your device that help websites function and remember certain information.

Our website may use:

  • Essential cookies: Required for cart, checkout, security, account login and core website functions
  • Preference cookies: Remember language, location and website preferences
  • Analytics cookies: Help us understand website traffic and performance
  • Marketing cookies: Help measure promotions and show relevant advertising, where enabled

Where required, non-essential cookies will be used only after obtaining appropriate consent. You can manage cookies through the cookie preferences displayed on our website or through your browser settings.

Blocking essential cookies may prevent certain website, cart, login or checkout functions from working properly.

8. Data Retention

We keep personal information only for as long as reasonably necessary to:

  • Fulfil orders and provide customer support
  • Maintain an active customer account
  • Handle school, wholesale or business enquiries
  • Maintain transaction, tax and accounting records
  • Resolve disputes and enforce agreements
  • Prevent fraud and protect our business
  • Meet applicable legal requirements

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it. Certain order, payment, invoice and tax records may be retained for longer periods where required by law.

Closing an account may not result in the immediate deletion of records that we are legally required to retain.

9. Security

We use reasonable technical and organisational safeguards designed to protect personal information, including access controls, secure service providers, restricted administrative access and security measures provided by Shopify and payment processors.

However, no method of internet transmission or electronic storage is completely secure. Customers are responsible for protecting their account passwords and informing us promptly about suspected unauthorised account activity.

If a personal-data breach occurs, we will take appropriate steps to investigate, reduce possible harm and provide notifications where required by applicable law.

10. International Processing

Shopify and some of our technology or service providers may process information outside India.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is permitted and that appropriate protections are used in accordance with applicable law.

11. Children’s Privacy

Puppet-NX sells clothing and school uniforms for children, but our website, accounts and purchasing services are intended for use by adults, parents, guardians, schools and authorised business representatives.

We do not knowingly request children to create accounts, place orders or subscribe to marketing communications. We do not knowingly use children’s personal information for behavioural monitoring or targeted advertising.

If you believe that a child has submitted personal information without appropriate authorisation, please contact us so that we can review and, where appropriate, delete it.

12. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access a summary of personal information we process about you
  • Correct inaccurate or misleading information
  • Complete or update incomplete information
  • Request deletion of information that is no longer required
  • Withdraw consent for consent-based processing
  • Unsubscribe from marketing communications
  • Close your customer account
  • Obtain information about relevant service providers with whom information has been shared
  • Raise a privacy grievance
  • Nominate another individual to exercise applicable rights in the event of death or incapacity, where provided by law

To submit a request, email puppetnx1986@gmail.com with the subject line “Privacy Request.”

We may request information reasonably necessary to verify your identity and protect your account. We will ordinarily respond within 30 days, subject to applicable law and the nature of the request.

If you are dissatisfied with our response, you may use the remedies available under applicable Indian data-protection law, including approaching the relevant authority when legally available.

13. Third-Party Links

Our website may contain links to external websites, social-media platforms, payment providers or other third-party services.

We do not control the privacy or security practices of independent third parties. Please review their privacy policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy when our business practices, service providers, website features or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date. Where required, we will provide additional notice of material changes.

15. Privacy and Grievance Contact

For privacy questions, requests or complaints, please contact:

Privacy and Grievance Contact
Pink Choice Fashion Creator, trading as Puppet NX
Shop No. 82, 1st Floor, Sahajanand Shopping Center
Opp. Rajasthan High School, Near Swaminarayan Mandir
Shahibaugh, Ahmedabad – 380004
Gujarat, India

Email: puppetnx1986@gmail.com
Telephone: +91 98259 85840
Website: https://puppetnx.com