Frequently Asked Questions

Select the product, choose the required colour and size, add it to your cart and proceed to checkout. Enter your delivery details, select an available payment method and complete the order. An order confirmation will be sent to your registered email address or mobile number.

You may complete checkout as a guest when that option is available. Creating an account makes it easier to view order information, save addresses and manage future purchases. Always provide an active email address and mobile number so we can send confirmation and delivery updates.

First check your spam, promotions or junk folder and confirm whether payment was deducted. Please allow a short time for the confirmation to arrive. If it is still missing, contact us with the name, mobile number, email address, payment reference and approximate order time. Do not place a duplicate order until our team confirms the first order's status.

The payment options available for your order will be displayed securely at checkout. These may include UPI, debit cards, credit cards, net banking, wallets and Cash on Delivery, where available.

A failed payment is usually reversed automatically by the bank or payment provider. Check whether an order number was generated before trying again. If no order appears and the amount is not reversed within your provider's normal processing period, contact your bank and share the payment reference with Puppet NX so we can verify whether the order was received.

Cash on Delivery may be available for selected serviceable pin codes and order values. Its availability and any applicable COD charge will be shown at checkout before you place the order.

You may request a change or cancellation before the order is dispatched. Contact us immediately with your order number. Once the parcel has been handed over to the courier, it cannot be cancelled; however, an eligible item may be returned after delivery under our Refund Policy.

Contact us immediately with the order number and correct address. We may be able to update it before packing or dispatch, but an address cannot always be changed after the parcel has entered the courier network. Additional delivery charges may apply if a shipped parcel must be redirected or resent.

An invoice or order document is supplied with the shipment, made available electronically or sent to the registered contact details, as applicable. Please retain it because proof of purchase may be required for a return, exchange, refund or warranty-related enquiry.

Unless a promotion specifically states otherwise, only one discount code may be used per order. Discount codes cannot usually be applied after an order has been placed.

Yes. Standard shipping is free on eligible orders above ₹1,500. Any shipping or COD charge applicable to a smaller order will be shown at checkout.

The estimated delivery time depends on product availability, your location and courier serviceability. The available estimate is shown during checkout or communicated after dispatch. Delivery may take longer during sale periods, school-opening seasons, public holidays or circumstances beyond our reasonable control.

Once your order is dispatched, tracking details will be sent to your registered email address or mobile number. You may also check your order status through your Puppet NX account. Please contact us if tracking does not update for an unusual length of time.

If the outer package is visibly damaged, opened or tampered with, please refuse delivery where possible. Contact us promptly with your order number and supporting photographs or video so that we can assist you.

Delivery is available to serviceable pin codes accepted at checkout. Enter the complete address and correct pin code to check availability. Courier coverage may change, and certain remote locations may require extra delivery time or may not support Cash on Delivery.

Yes. Items may occasionally be packed or dispatched separately because of availability, parcel-size limits or operational requirements. If an order is divided into more than one shipment, tracking details may be provided for each parcel. You will not be charged an additional standard shipping fee solely because we split an eligible order.

Courier scans can sometimes take time to update. Check the estimated delivery date and allow for Sundays, public holidays, severe weather, high-volume sale periods and school-opening demand. If the parcel is beyond the estimate or tracking remains unchanged for an unusual period, contact us with your order number so we can raise an enquiry with the courier.

The courier may attempt delivery again or contact you for directions. Keep your registered mobile number available and ensure the address is complete. If a parcel returns to us because the address was incorrect, delivery was repeatedly refused or the customer was unavailable, reshipping charges may apply. Refunds, if applicable, are processed after the returned parcel is received and inspected.

Measure your child and compare the chest, waist, hip, shoulder, garment length or inseam—as relevant—with the chart provided on our Size Guide. Allow comfortable growing room without selecting an unnecessarily loose fit. If your child falls between sizes, contact us before ordering.

This can vary by product or chart, so read the labels and measuring instructions carefully. Body measurements are taken directly around the child, while garment measurements are taken across or along a finished item. Do not compare a flat garment measurement directly with a full body circumference unless the chart instructs you to do so. Contact us with the product name if the chart is unclear.

Consider the child's largest relevant measurement, preferred fit and expected growing room. For fitted items, select carefully so movement is comfortable. For trousers and longer garments, also check length and inseam. Because styles can fit differently, contact our team with the child's measurements and product name rather than choosing only by age.

Check your school name and confirm the approved colour, logo, garment style, tie, belt and seasonal requirements before ordering. Where a school-specific collection is available, choose products from that collection. Schools may revise uniform requirements, so please confirm the current specification with the school when unsure.

No. Logo, badge, piping, tie pattern and other school-specific features depend on the individual product. Review the product title, photographs and description before ordering. If a required logo or detail is not clearly shown or stated, confirm it with us and with the school before purchase.

You may arrange alteration after confirming that the product, colour and size are correct. Please try the garment on first and do not alter, stitch, mark, label or wash it while you are still deciding whether to keep it. An altered or customised item cannot normally be returned or exchanged unless the original product was defective.

We make every reasonable effort to display colours accurately. However, a small difference may occur because of screen settings, lighting and natural variation between fabric or production batches.

Always follow the care label attached to the product. Wash similar colours together, use a mild detergent and avoid harsh bleach unless the care instructions specifically permit it. Prompt washing and proper drying help uniforms retain their colour, shape and finish.

Product availability is updated on the website. You may check again later or contact our customer-care team with the product name, colour and required size. Restocking times may vary.

Eligible products may be returned within 7 calendar days from the date of delivery. The item must be unused, unworn, unwashed and returned with its original tags, packaging and proof of purchase. Please read our Refund Policy before requesting a return.

Email puppetnx1986@gmail.com or call +91 98259 85840 within the applicable return period. Include your order number, the item concerned, the reason for the request and clear photographs when the product is damaged, defective or incorrect. Please wait for return instructions before sending the product.

Please keep the following ready:

• Order number and registered contact details
• Product name, size and quantity
• Reason for the return or exchange
• Clear photographs or video for a damaged or incorrect item
• Original tags, packaging and proof of purchase

The product must be unused, unworn except for a careful fit trial, unwashed, unaltered and free from stains, odour, hair, damage or signs of use. Original tags, labels, accessories and packaging must be included. Pack the item securely; damage caused by unsuitable return packaging may affect eligibility.

An eligible standard product may be returned within 7 calendar days if it meets all return conditions. Original shipping and COD fees are non-refundable for a size, colour or preference-based return, and return-shipping costs may apply. Customised, altered, hygiene-sensitive and final-sale items may be excluded.

Yes, you may request a partial return for an eligible item. Identify the exact product and quantity when contacting us. Any discount, free shipping threshold, bundle condition or promotional benefit connected with the complete order may be recalculated when determining the final refundable amount.

Standard return requests submitted after 7 calendar days from delivery are normally not accepted. If you believe there is a manufacturing defect that was not reasonably discoverable earlier, contact us promptly with evidence. We will review the circumstances, but acceptance is not automatic and does not extend the standard return window.

Yes, eligible items may normally be exchanged once, subject to stock availability and inspection. If the requested replacement is unavailable, we may offer another eligible option or process a refund in accordance with the Refund Policy.

An exchange is processed after the original item reaches us, is inspected and the replacement is confirmed in stock. Dispatch and delivery time then depend on product availability and your location. During school-opening and sale periods, processing may take longer. Our team will advise you if the requested replacement becomes unavailable.

Customised, personalised or altered garments cannot normally be returned unless they are damaged, defective or incorrect. Opened socks and other hygiene-sensitive items, as well as products clearly marked “Final Sale” or “Non-returnable,” may also be excluded. Used, worn, washed, stained, damaged or incomplete products are not eligible.

For a return due to size, colour or personal preference, original shipping and COD charges are non-refundable and return-shipping costs may apply. If we confirm that an item was delivered damaged, defective, missing or incorrect, Puppet NX will arrange or reimburse reasonable return shipping and provide an appropriate replacement or refund.

After the returned product is received and passes inspection, an approved refund is normally initiated within 7 business days. Prepaid orders are refunded to the original payment method. COD refunds may be processed by bank transfer or UPI after the required details are verified. Your bank or payment provider may take additional time to credit the amount.

Because no online payment method is attached to a COD order, an approved refund may be sent by bank transfer or UPI. We will request the required account or UPI details through an authorised support channel. Ensure the information is accurate; Puppet NX is not responsible for delay or loss caused by incorrect details supplied by the customer.

Contact us promptly with your order number and clear photographs or an unboxing video. After verification, we will arrange a replacement, supply the missing item or provide a full refund, as appropriate, without charging you for the return.

Yes. Pink Choice Fashion Creator, trading as Puppet NX, works with schools, retailers, wholesalers, distributors and institutions. Contact our team with the product requirements, sizes, quantities, delivery location and required timeline to request a quotation.

To help us prepare an accurate quotation, please share:

• Organisation, school or business name
• Product type, approved design, colour and fabric requirement
• Logo, embroidery, piping or other specification
• Size-wise quantity and total expected quantity
• Required delivery location and target date
• Billing or documentation requirements, where applicable

Clear specifications reduce sampling changes and help us advise on feasibility, pricing and production time.

Minimum quantities depend on the garment, fabric, colour, logo, customisation and production method. Our team will confirm the applicable minimum after reviewing your requirements. Website retail prices and promotions do not automatically apply to institutional or wholesale quotations.

Sampling may be available depending on the product and specification. Sample development, logo work, courier charges and revisions may be chargeable. Sample approval does not reserve fabric or production capacity unless this is confirmed in writing as part of the order agreement.

Customisation may be available depending on the design, specifications, quantity and production schedule. Customised, institutional and bulk orders are governed by the terms stated in the written quotation, purchase order or supply agreement and may not follow the standard website return policy.

Lead time depends on design approval, sample approval, fabric and trim availability, size breakdown, order quantity and current production capacity. Production timing begins according to the conditions stated in the confirmed quotation or agreement, which may include approval and advance-payment requirements. Please allow extra planning time before a school-opening date.